Frequently Asked Questions

Why should I backup?

Data loss is highly likely to occur on your computer. Whether its Hardware failure, human error, software corruption or a virus sent to you in an email. Half of businesses who loose important data close within two years.

What files should I backup?

keepITsafe® can store many different file types; however, you should only backup personal files that are important and cannot be easily replaced. You shouldn't backup Windows® operating system or program files.

Can I backup more than once in a day?

Yes. You can be set keepITsafe® to backup as often as you wish.

Will keepITsafe® use much of my computers resources?

As keepITsafe® only backs up everything new you do on your computer each day it uses minimal broadband resources and very little cpu speed, typical backups take 2-3 minutes each day

What else can keepITsafe® backup?

keepITsafe® is an extremely powerfull tool and can backup everything you desire, from SQL databases to Microsoft Exchange Mailboxes.

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What if I’ve a problem?

keepITsafe® provides all international customers free online support.

I already backup my data onto disks, why should I change to your solution?

Take a look at the following questions and see how they apply to your office.

• How long have you used the same media to back up your data?
• When was the last time they were replaced?
• When was the last time you tried to do a restore from your backups?
• Are you absolutely sure your data is backed up?
• Who in your office is responsible for backing up the data?
• Are they taking the information offsite?
• Is the data encrypted while stored on the media?

Media such as tapes and disks are 30 year old technology and are unreliable. They are easily damaged and 60% of backups are incomplete.  Also, tapes in daily use wear out and deteriorate after 6 months and often fail to do a full backup.  In using such media, 50% of restores fail on first attempt, meaning that any data stored is inaccessible and, should a disaster happen, unusable.

keepITsafe backup manager ensure thats backups are done automatically. Our set-it and forget-it technology ensures our Client's have complete peace of mind knowing their data is completely secure, managed and available should they require it.

Do I need to buy more hardware to use this service?

No, all you need is a computer or server and Broadband. We will install the product on to your machine(s) and set the technology to run. There is no additional hardware needed by the client.

How do I know my data is being backed up?

 Our technical staff monitor and manage the entire backup process. In the event of an error, clients are alerted, if necessary and the situation is rectified. Clients can also login to their keepITsafe® account and view a history of each days backup reports, in order to guarantee the service is working.

How can you guarantee my data is secure?

Before your data is taken offsite it is encrypted to 128-bit level.  This level of security equals or exceeds that used by most financial institutions.   Once this is done, your data is unreadable by anyone.  The Client alone holds the decryption key and is the only one who can decode the information. The data is then sent via a secure network to our data centre.

What is encryption? How does it secure my data?

Encryption is the translation of data into a secret code. Encryption is the most effective way to achieve data security. To read an encrypted file you must have access to a key or password that enables you to decrypt it.   Only the client has the decryption code.  Not keepITsafe® technical staff or anybody else has access to this code.

What happens if I lose my encryption key?

The code is stored only by the Client.  If this code is lost or misplaced, all of the data stored in the data centre is lost. So make sure that the encryption key you use is memorable.

How do you ensure my office is compliant under the Data Protection Act 2003?

Under the Data Protection Act 2003, the Data Commissioner has laid down 8 rules a Data Controller has to comply with.  In most offices the three most important rules that need to be complied with are:

• Keep the data safe and secure
• Give a copy of his/her personal data to that individual on request
• Use it and disclose it only in ways compatible for the purpose it was obtained for.

 keepITsafe informs all of our Clients about their responsibilities under the Data Protection Act 2003.  Practices and procedures are put into place in each office ensuring the rules are complied with and the data is managed, protected and secured.

What sort of professions do you work with?

We work with every type of professional office who realise and appreciate the importance of their business data.

How long will an online backup take?

The initial backup of your data is the longest one and will usually take a couple of hours depending on the amount of data that is being backed up.  The backup is scheduled at a time that suits you and your staff and involves no interruption to your office.

Once this initial backup is complete, each subsequent backup is done on an incremental basis.  This means that prior to each backup taking place, your data is analysed and only the data that has changed or been updated will be backed up.   This makes the process faster and smoother for the end user.